Return Policy

At Active Radiator, we recognize that there are occasions when a product may need to be returned, whether due to being unnecessary, ordered incorrectly, arriving damaged, or being defective under warranty. We are committed to assisting you, our valued customer. To ensure a seamless return process, please keep the following points in mind and follow the outlined steps.

 

Please read ALL of the following information carefully before beginning a return.
  • Active Radiator accepts resalable returns on products in new condition within 15 days from the date of sale. Returns will not be accepted on products that have been used, missing their serial number, were special built items, or product returned without prior authorization.  Credit will be denied altogether if items are damaged. 
  • Returns will not be accepted without an RGA number (Return Goods Authorization). RGA numbers should be put on the label or on a piece of paper taped to the box. DO NOT write the RGA number directly on the box as this will result in a re-box fee of $50 per item. 
  • Active Radiator does not accept returns of discontinued or obsolete product.
  • Customer will be responsible for all freight charges, drop ship fees, and ancillary charges incurred at the time of the original transaction.
    • Freight will be charged on all replacement orders.
    • Drop Ship Fees will not be reimbursed
    • Convenience Fees charged for credit card payments are not refundable as these are fees passed along by merchant services.
  • Repackaging Fees will be incurred for all product returned where the package is not in sellable condition. Repackaging Fee rate of $50 each package.
  • A return to stock fee of 20% of the products original cost will be deducted from the credit issued on all returned items.
  • Active Radiator is not responsible for returned parts damaged in shipping or products returned without an RGA number
  • Active Radiator manufactures items that are built to order and built to order parts that were manufactured for shipment will not be accepted for return.
To request an RGA number, call Customer Service at 800-779-4223 x 363 or email returns@activeradiator.com with the following information:
  • For Return To Stock Items: (new, unused, undamaged product)
    1. Company Name / Account Number
    2. Location
    3. Part Number(s)
    4. Return PO ( if applicable)
    5. Contact Name, Email, Phone number
    6. Copy of Original Invoice
    7. Shipping Details (how you are returning the unit)
  • For Warranty or Damaged Returns
    1. Company Name / Account Number
    2. Location
    3. Part Number(s)
    4. Return PO ( if applicable)
    5. Contact Name, Email, Phone number
    6. Copy of Original Invoice
    7. Photos Required:
      1. Damaged Returns:
        • Photos of the damage to the product
        • Photos of the packaging (all sides)
        • Photos of the shipping label or signed bill of lading
      2. Warranty Returns:
        • Photos of the overall front and back of the product
        • Photos of the failure
        • Photos of the serial number engraved on the product